accommodation clause

(Scope of Application)
Article 1
Accommodation contracts and any related contracts entered into between this hotel and its guests shall be governed by the provisions of these Terms and Conditions; matters not provided for herein shall be governed by laws and regulations (meaning laws or regulations based on laws; the same shall apply hereinafter) or generally established customs.

2. Notwithstanding the preceding paragraph, in the event that the hotel agrees to a special agreement that does not contravene laws, regulations, etc. and customary practices, such special agreement shall prevail.

(Application for accommodation contract)
Article 2
A person who wishes to apply for an accommodation contract with this hotel shall provide the following items to this hotel.
(1) Name of the person staying
(2) Date of stay and estimated time of arrival
(3) Room charge (in principle, based on the basic room charge in Appendix 1)
(4) Other items deemed necessary by this hotel

2. In the event that the guest requests to continue his/her stay beyond the date of stay stipulated in item 2 of the preceding paragraph during his/her stay, this hotel shall treat such request as a new application for a contract of stay at the time such request is made.

3. A person who has applied for accommodation shall immediately submit a guest list containing the guest’s name, address, telephone number, etc., when requested by this hotel, even after the accommodation contract has been concluded.

(Formation of Accommodation Contract, etc.)
Article 3
An accommodation contract shall be formed when this hotel has accepted the application as described in the preceding article. However, this shall not apply when this hotel proves that it did not give its consent.

2. When a contract of accommodation has been concluded pursuant to the provisions of paragraph (1), an application fee determined by this hotel shall be paid by the date designated by this hotel within the limit of the basic accommodation charge for the period of stay (if exceeding 3 days, for 3 days).

3. The deposit shall first be applied to the room charge ultimately payable by the guest, and if a situation arises where the provisions of Articles 6 and 18 apply, the deposit shall be applied in the order of penalty followed by compensation, and any remaining amount shall be returned upon payment of the charges in accordance with the terms and conditions of Article 12.

4. In the event that the reservation deposit as stipulated in paragraph 2 is not paid by the date designated by this hotel pursuant to the same paragraph, the accommodation contract shall cease to be effective. However, this shall apply only in the event that this hotel has notified the guest to that effect when designating the date for payment of the application fee.

5. If the hotel displays an incorrect room rate on its website or provides an incorrect room rate over the phone, and a guest submits a request for an accommodation contract based on that rate, which the hotel then accepts, and if that rate is significantly lower than the room rates for dates immediately before or after, the hotel will treat that rate as an acceptance based on a “limited-time offer,”“Limited,” “Special,” “Promotion,” or similar indication explaining the reason for the low rate, the acceptance shall be deemed to have been made due to a mistake under the Civil Code. Consequently, the accommodation contract will be canceled, and we will promptly notify you to that effect.

6. The hotel may, on any date prior to the scheduled stay, call the contact person provided by the guest to confirm the reservation.

（Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may accept a special contract that does not require the payment of an application fee after the conclusion of the contract.

2. In the event that this hotel does not request payment of the application fee as stipulated in Paragraph 2 of the preceding article or does not specify the date for payment of said application fee upon acceptance of the application for accommodation contract, it shall be treated as if the special agreement stipulated in the preceding paragraph had been complied with.

(Request for cooperation in infection prevention measures at the facility)
Article 4-2
The hotel may request cooperation from those who intend to stay at the hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Ryokan Business Law (Law No. 138 of 1948).

(Refusal to enter into an accommodation contract)
Article 5
This hotel may refuse to enter into an accommodation contract in the following cases. However, this paragraph does not mean that this hotel may refuse to accommodate guests in cases other than those listed in Article 5 of the Ryokan Business Law.
(1) When the application for accommodation is not in accordance with these terms and conditions.
(2) When there is no room available due to full occupancy.
(3) When it is recognized that the person who intends to stay is likely to commit an act contrary to the provisions of laws and regulations, requests from public offices, etc., public order, or good morals in connection with the stay.
(4) When it is recognized that the person who intends to stay falls under any of the following items (a) through (c).
(a) Organized crime groups as defined in Article 2, Item 2 of the Act on the Prevention of Unjust Acts by Organized Crime Group Members, etc. (Act No. 77 of Heisei 3) (hereinafter referred to as “organized crime groups”), organized crime group members as defined in Item 6 of the same Article (hereinafter referred to as “organized crime group members”),quasi-members of organized crime groups, persons associated with organized crime groups, or other antisocial forces
(b) When a corporation or other organization is controlled in its business activities by an organized crime group or a member of an organized crime group
(c) A corporation that has a member of an organized crime group among its officers
(5) When a guest intends to stay but has engaged in conduct that causes significant nuisance to other guests; or when it is determined that the guest may disrupt the peaceful order within the hotel, such as by lodging complaints or making demands without reasonable grounds.
(6) When the person who intends to stay is a patient, etc. of a specified infectious disease prescribed in Article 4-2, paragraph 1, item 2 of the Ryokan Business Law (hereinafter referred to as “patient, etc. of specified infectious disease”). (6) When the person seeking accommodation is (1) When the application for accommodation is not in accordance with these general terms and conditions.
(7) When violent demands are made regarding lodging, or when a burden exceeding reasonable limits is imposed (excluding cases where a person seeking lodging requests the removal of social barriers pursuant to the provisions of Article 7, paragraph (2), or Article 8, paragraph (2), of the Act on the Promotion of the Elimination of Discrimination against Persons with Disabilities(Act No. 65 of Heisei 25; hereinafter referred to as the “Act on the Elimination of Discrimination against Persons with Disabilities”) Article 7, paragraph 2, or Article 8, paragraph 2, to request the removal of social barriers).
(8) When a person who intends to stay at the hotel repeatedly makes a request to this hotel that is so burdensome that it may seriously impede the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Ryokan Business Law.
(9) When it is impossible to accommodate the guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
(10) When it is recognized that the person applying for accommodation is an intoxicated person, etc., and is likely to cause serious inconvenience to other guests. (Article 15 of the Enforcement Regulations of the Ryokan Law of Chiba Prefecture)
(11) When a person who has applied for lodging has made the application with a secret of his/her own commercial purpose such as resale.

(Explanation of refusal of conclusion of accommodation contract)
Article 5-2
A person who intends to stay at the hotel may request this hotel to explain the reasons for its refusal to conclude an accommodation contract in accordance with the preceding article.

(The guest’s right to cancel the contract)
Article 6
The guest may cancel the accommodation contract by making a request to this hotel.

2. If a guest cancels all or part of the accommodation contract for reasons attributable to the guest (excluding cases where the Hotel has specified a due date for payment of the reservation deposit pursuant to the provisions of Article 3, Paragraph 2 and requested such payment, and the guest cancels the accommodation contract prior to making that payment),, the hotel shall charge a cancellation fee as set forth in Appendix 2. However, in cases where the hotel has agreed to a special provision under Article 4, Paragraph 1, this shall apply only if the hotel has notified the guest of the obligation to pay a cancellation fee in the event the guest cancels the accommodation contract at the time the special provision was agreed upon.

3. In the event that a guest does not arrive at the hotel by 24:00 on the day of stay (or 2 hours after the estimated time of arrival, if such time has been specified in advance), the hotel may deem the accommodation contract to have been cancelled by the guest.

(This hotel’s right to cancel the contract)
Article 7
This hotel may cancel the accommodation contract in the following cases. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Ryokan Business Law.
(1) When it is determined that a guest is likely to engage in conduct that violates laws and regulations, public order, or public morals in connection with their stay, or when it is determined that the guest has engaged in such conduct.
(1)-2 When a guest is found to be disturbing the peace and order in the hotel, such as by making complaints or demands without reasonable grounds in the hotel.
(2) When it is recognized that the guest falls under any of the following items (a) through (c).
(a) Organized crime groups, members of organized crime groups, associate members of organized crime groups, or persons affiliated with organized crime groups, or other antisocial forces
(b) Corporations or other organizations whose business activities are controlled by organized crime groups or members of organized crime groups
(c) Corporations that have a member of their executive board who qualifies as a member of an organized crime group
(3) When a guest engages in conduct that causes significant nuisance to other guests.
(4) When the guest is a patient, etc. of a specified infectious disease.
(5) When violent demands are made regarding lodging, or when a burden exceeding a reasonable scope is imposed (except when a guest requests the removal of social barriers pursuant to the provisions of Article 7, paragraph (2), or Article 8, paragraph (2), of the Act on the Elimination of Discrimination against Persons with Disabilities).
(6) When a guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as stipulated in Article 5-6 of the Enforcement Regulations of the Ryokan Business Law.
(7) When it is impossible to accommodate guests due to force majeure such as natural disasters.
(8) When a person who intends to stay at the hotel is a drunken person, etc., and it is recognized that he/she is likely to cause serious inconvenience to other guests. (Chiba Prefecture Ryokan Law Enforcement Article 16)
(9)When a guest smokes (including heated cigarettes) outside of the designated areas in the hotel, misbehaves with the fire fighting equipment, etc., or otherwise fails to comply with the usage rules established by the hotel.
(10)When it is found that the accommodation contract has been established after the contract has been concluded, as stipulated in Article 5, Item (11).
(11)When the person who has applied for accommodation fails to immediately respond to the hotel’s request in accordance with Article 2, Paragraph 3.

2. When this hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, if the reason for such cancellation is based on items (7) and (8) of the preceding paragraph, no charge for accommodation services, etc. that have not yet been provided to the guest shall be made. In the event that the cancellation is based on any other reason, the hotel will also charge a penalty fee for the accommodation services that have not yet been provided to the guest.

(Explanation of cancellation of accommodation contract)
Article 7-2
The guest may request this hotel to explain the reason for cancellation of the accommodation contract in the event that this hotel cancels the accommodation contract in accordance with the preceding article.

(Registration of stay)
Article 8
The guest shall register the following items at the front desk of this hotel on the day of stay.
(1) Guest’s name, address, contact information and place of stay, if any:
(2) Nationality and passport number for a foreigner who does not have a domicile in Japan:
(3) Names of accompanying persons:
(4) Other items deemed necessary by this hotel

2. When a guest intends to pay the charges as specified in Article 12 by a traveler’s check, hotel voucher, credit card, or any other method that can be substituted for currency, the guest must present them in advance at the time of registration as specified in the preceding paragraph.

(Hours of use of guest rooms)
Article 9
The hours during which guests may use the guest rooms of the hotel shall be from 3:00 p.m. to 12:00 p.m. (noon) the following day. However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure. Even after 3:00 p.m., guests may be required to wait for room maintenance or other reasons.

2. Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of a room outside the hours specified in the preceding paragraph. In such cases, the following additional charges will apply
(1) Before 9:00 a.m. on the day of arrival, 100% of the room charge
(2) From 9:00 a.m. to 12:00 p.m. on the day of arrival, 50% of the room charge
(3) From 12:00 to 3:00 p.m. on the day of arrival, 30% of the room charge
(4) Until 3:00 p.m. on the day of departure, 30% of the room charge
(5) Until 6:00 p.m. on the day of departure, 50% of the room charge
(6) After 6:00 p.m. on the day of departure, 100% of the room charge (6) After 18:00 on the day of departure: 100% of the room charge

(Compliance with the rules of use)
Article 10
Guests shall comply with the rules of use established by the hotel and posted in the hotel while in the hotel.

(Hours of Operation)
Article 11
The hours of operation of the hotel’s main facilities, etc. are as follows, and detailed hours of operation of other facilities, etc. will be posted at various locations.
(1) Service hours of front desk, etc.:
a) No curfew
b) Front desk service 24 hours
(2) Service hours of food and beverage:
a) Breakfast 6:30-10:00
b) Lunch 11:30-14:00
c) Dinner 17:00-23:00

2. The hours in the preceding paragraph may be changed temporarily if necessary or unavoidable. In such cases, notification will be made by appropriate means.

(Payment of Charges)
Article 12
The accommodation charges, etc. to be paid by the guest shall be as listed in Appendix 1.

2. Payment of the accommodation charges and other fees referred to in the preceding paragraph shall be made at the front desk upon the guest’s departure or when requested by the hotel, using cash, traveler’s checks approved by the hotel, accommodation vouchers, credit cards, or other acceptable forms of payment.

3. Room charges shall apply even if the guest voluntarily does not stay in the room after the hotel has provided the room to the guest and made it available for use.

(Hotel Liability and Disclaimer)
Article 13
The hotel shall compensate guests for any damages caused in the performance of the lodging contract or any related contracts, or resulting from a breach thereof. However, this shall not apply if the damages were not attributable to the hotel.

2. the hotel shall not be liable for any of the following cases
(1) Damage to or destruction of the exterior or packaging intended to protect or transport the contents of suitcases or carry-on cases, etc.
a) Damage or destruction occurring outside the hotel’s jurisdiction
b) Minor damage such as stains, scratches, dents, tears, etc., or wear and tear unavoidable in the transportation process such as missing accessories
c) Casualty arising from the performance of its duties
d) Damage or breakage caused by fragile parts such as casters, fasteners, handles, and carry bars, or deterioration over time
e) Damage or breakage caused by excessive weight or capacity
f) Loss, damage, or breakage caused by force majeure such as natural disasters
(2) In the event that a mobile battery or other lithium-ion battery is damaged or lost due to an accident or other cause beyond our control in accordance with a warning from a government agency or other authority, we shall not be liable for any damage or loss caused by such accident or loss. (2) Suspension of moving or charging products to prevent heat generation or ignition caused by products using lithium-ion batteries, such as mobile batteries, etc., based on warnings from public offices, etc.
a) Use or storage of products in places with high temperatures or near flammable materials
b) Charging or storage of products when leaving the room, for example, when going out.

The hotel has Ryokan Liability Insurance to protect against fire, etc. in case of emergency.

（In the event that the hotel is unable to provide the contracted room to the guest, the hotel shall, with the consent of the guest, arrange for other accommodation under the same conditions as far as possible.

2. If, notwithstanding the provisions of the preceding paragraph, this hotel is unable to find other accommodation, it will pay the guest a compensation fee equivalent to the amount of the penalty charge, and the compensation fee will be applied to the amount of damages. However, if there is no reason attributable to this hotel for not being able to provide the guest room, no compensation shall be paid.

(Handling of Deposited Items, etc.)
Article 15
In the event of loss, damage, or other harm to items, cash, or valuables deposited by a guest at the front desk, the Hotel shall compensate for such damage, except in cases of force majeure.However, with respect to such items, cash, or valuables, if the Hotel requested the guest to specify their type and value and the guest failed to do so, the Hotel shall compensate for the damage up to a maximum of 150,000 yen.

2. If any loss, damage, or other harm occurs to items, cash, or valuables that a guest has brought into the hotel but has not deposited with the front desk, due to the hotel’s willful misconduct or negligence, the hotel shall compensate the guest for such damage.However, for items for which the guest has not provided prior notice of the type and value, the hotel shall compensate for such damage up to a maximum of 150,000 yen, except in cases where the hotel is found to have acted with intent or gross negligence.

2-2 Even if the Hotel is liable for damages under Paragraphs 1 and 2, the Hotel shall not be liable for the following items Manuscripts, designs, drawings, books, and other similar items (including items recorded on recording media such as magnetic tapes, magnetic disks, CD-ROMs, and optical disks that can be directly processed by information equipment (computers and peripheral equipment such as terminal equipment thereof))

(Storage of Guests’ Luggage or Personal Belongings)
Article 16
If a guest’s luggage arrives at the hotel prior to the guest’s arrival, the hotel will store it responsibly only if the hotel has given its prior consent, and will hand it over to the guest at the front desk upon check-in.

2. In the cases described in the preceding paragraph, the Hotel’s liability for the safekeeping of guests’ luggage or personal belongings shall be governed by the provisions of paragraph 1 of the preceding article.

(Responsibility for Parking)
Article 17
When guests park on the hotel premises, including the hotel parking lot, regardless of whether they have deposited their vehicle keys with the hotel, the hotel is merely providing the parking space and does not assume responsibility for the management of the vehicle.However, if damage is caused due to the Hotel’s willful misconduct or negligence in managing the parking lot, the Hotel shall be liable for compensation.

(Guest Liability)
Article 18
If the hotel suffers damage due to the willful act or negligence of a guest, such guest shall compensate the hotel for said damage.

2. All guest rooms are non-smoking. If cigarette butts are found in a guest room, or if the smell of cigarettes is detected, the guest will be charged for the actual cost of deodorizing, cleaning bedding, curtains, wallpaper, etc., and other repairs. In addition, the hotel will charge the guest for any damage caused by not being able to sell the room due to such repairs as a business compensation.

3. In order to ensure the smooth receipt of accommodation services based on the accommodation contract, in the unlikely event that the guest becomes aware that accommodation services that differ from the contents of the accommodation contract have been provided, the guest must promptly notify this hotel to that effect.

(Language)
Article 19
These Terms and Conditions are prepared in both Japanese and English; however, in the event of any inconsistency or discrepancy between the two versions, the Japanese version shall prevail in all respects.

(Jurisdiction and Governing Law)
Article 20
Any disputes arising from the accommodation contract between this hotel and its guests shall be governed by Japanese law, and the Japanese District Court or Summary Court having jurisdiction over the location of this hotel shall have exclusive jurisdiction.

(Modification of the General Terms and Conditions)
Article 21
These General Terms and Conditions constitute the standardized terms and conditions under the Civil Code, and the Hotel will modify the General Terms and Conditions at its discretion if such modification is in the general interest of the guests or is reasonable in light of the circumstances surrounding the modification.

2. Any changes to these Terms and Conditions shall be posted on the official website of the Hotel, and shall take effect from the effective date stipulated at the time of posting.

3. When the guest makes a reservation for accommodation contract on or after the effective date of the revised Accommodation Terms and Conditions, the guest shall be deemed to have agreed to the revised Accommodation Terms and Conditions.

Appended Table 1 Breakdown of Room Rates, etc. (Re: Article 2, Paragraph 1 and Article 12, Paragraph 1)

Appended Table 2: Penalty Charges (related to Article 6, Paragraph 2)

Supplementary Provisions
Article 1
The Hotel has established the Hotel’s General Conditions of Accommodation on September 1, 2023, which shall come into effect on the same date.

Article 2
On February 26, 2024, Article 4-2, Article 5.8, Article 5.2, Article 7.1.6 and Article 7.2 were each created, and Article 1.1, Article 5.6 and Article 5.7, Article 7.1, Article 7.1.4 and Article 7.5, Article 8.1.1 and Article 8.2 were each partially amended, with effect from March 13, 2024. The amendment shall come into effect on March 13, 2024.

Article 3
On November 11, 2025, Appendix 2, Penalties (related to Article 6, Section 2) was partially amended and shall come into effect on December 11, 2025.

Article 4
Article 13-2 was newly established on February 10, 2026 and shall become effective on February 18, 2026.