Various Information
Convenient Service
- Privileges for Official Hotel Guests
- No waiting in line, no waiting in line, smart check-in
- Check-in in front of Maihama Station
- Arrival before 15:00
- Park Ticket Sales
- Quick Checkout
- late parking service
facility
- Wi-Fi
- store
- microwave oven
- beverage vending machine
- ice machine
- laundromat
- a smoking room
- In-room relaxation
- no cleaning
- Laundry service
- Safekeeping of valuables
- wake-up call
- Smart Phone Charger
- Medalief (a machine for producing limited design medals)
- foreign exchange machine
impediment removal
For those with children
Other
- Lodging Web Membership Registration
- Register to receive restaurant information by e-mail
- Brochure List
No waiting in line, no waiting in line, smart check-in
Service start date April 1, 2025-.
Guests who have already reserved accommodations can use their smartphones to complete check-in procedures during travel and waiting time.
➊Use [tapAppli]
Access to the web page after 7:00 a.m. on the check-in date
➋Register and authenticate account information
Register your name and other information.
You will receive an authentication email after registering your information.
Click [Create Account and Import Reservations].
➌Log in to [tapAppli]
Check-in and key issuance are available.
Dining coupons included in the plan can be found at [Smart Pass].
Check-in in front of Maihama Station
Tokyo Disney Resort® Welcome Center
[Hours of Operation]
8:00-15:00
The following procedures are available
- Check-in procedures
- Baggage delivery service (free delivery of baggage to your hotel)
- Park ticket sales
*Our counter is on the first floor.
Arrival before 15:00
The following procedures are available
- Check-in procedures (filling out the accommodation list)
- Receive a room key (if you enter the room after 6:00 p.m.)
- Luggage storage
Quick Checkout
If there is no settlement, you can check out without stopping by the front desk.
Dial ⑦⓪ on the guest room phone at the time of departure.
microwave oven
Free of charge / 7:00 – 23:00
West Side 4th and 8th floors, South Side 4th, 6th and 8th floors, Annex 4th and 8th floors
First Shop (Customers who do not purchase products can also use this store.)
beverage vending machine
Each room floor (except Annex 3rd and 8th floors)
ice machine
Each room floor (except West Side 4th and 8th floor, South Side 4th, 6th and 8th floor, Annex 4th floor)
laundromat
Charged / South Side Avenue (1st floor)
Washing machine: 500 yen per load (detergent and fabric softener are automatically added)
Drier: 200 yen per 15 minutes
Laundromat Terms of Use
a smoking room
South Side Avenue (1st floor), Foyer (West Side 2nd floor)
Laundry service
Charged / Bell Captain’s Desk (1st floor)
Received by 9:00 a.m., finished at 6:00 p.m. on the same day
Example of charges / T-shirt 300-400 yen
Charges will vary depending on the degree of soiling.
Please bring it in the special plastic bag provided in your room.
Lodging Web Membership Registration
Sign up for our email newsletter to receive our plans
Smart Phone Charger
Charged / Lobby
ChargeSPOT” has been installed.
Borrow anywhere, return anywhere. ChargeSPOT,” a smartphone charging rental service, has been installed.
You can rent at various locations such as your local convenience store, train station, or cell phone store. You don’t need to worry about the battery even at your destination with this mobile battery rental.
For more information, click here.
Medalief (a machine for producing limited design medals)
Charged / Lobby
foreign exchange machine
24 hours / Lobby
Wheelchair rental
Free of charge / Bell Captain’s Desk (1st floor)
Rental time From the day of arrival to the whole day of departure
*Reservations required
*Outside of the museum is available.
Baby strollers available for rent
Charged, WEB reservation required / Bell Captain’s Desk (1st floor)
Fee: 100 yen per 30 minutes
Maximum fee for up to 12 hours: 1,500 yen
After 12 hours: 100 yen per 30 minutes
*For example, if used from 7:00 to 23:00
1,500 yen (maximum fee from 7:00 to 19:00) + 800 yen (for 4 hours from 19:00 to 23:00)
Available hours: 7:00-23:00
Weight limit: up to 18 kg
Target age: 1 month old to 4 years old (48 months)
Type: Combi stroller type A (SC61)
How to use
1. Please register as a member on the dedicated website and make a reservation by selecting the date, time and location.
2. Please present your reservation code to the Bell Captain’s Desk on the day of use.
3. Please return your reservation to the Bell Captain’s Desk by the end of your reserved time.
Payment can only be made by credit card on the website. Payment cannot be made at the hotel.
Dedicated website Baby Carriage Rental Service Babycal
Parcel Delivery Service Reception
| Place | Guest Services (West Side, 1st floor) |
| Business Hours | 7:00 – 16:00 |
| Fee | Total of delivery charge by region, cardboard box for packing, and hotel service charge of 370 yen *Confectioneries, etc. with “Cool Designation” stickers must be shipped with cool delivery service. (Applicable period: 6/1～9/30) Cool delivery surcharge: S size 220 yen M size 330 yen L size 660 yen |
Cardboard boxes for packing can be purchased and vouchers can be picked up 24 hours a day.
Shipping from the hotel will be handled by Yamato Transport.
Sales of corrugated boxes for packaging
| S size | 25 cm (length)/35 cm (width)/20 cm (height) 330 yen |
| medium size | 30 cm (length)/40 cm (width)/30 cm (height) 440 yen |
| large size | 40 cm (length)/50 cm (width)/30 cm (height) 550 yen |
Wi-Fi
inside a guest room
| Fee | free |
| SSID/Password | Required (see in-room instructions) |
| data encryption | ant |
| Security Standards | WPA2 |
| telecommunications standard | Wi-Fi5 IEEE802.11 ac/n/a 5GHz IEEE802.11 n/ b/g 2.4GHz |
| communication speed | Up to 1 Gbps upstream, 1 Gbps downstream |
Other areas (1st, 2nd and 9th floors)
| Fee | free |
| SSID | firstresort-wifi *no password required |
| data encryption | nashi (Pyrus pyrifolia, esp. var. culta) |
| telecommunications standard | IEEE802.11 a/n/ac/b/g |
| communication speed | Up to 500 Mbps upstream, 1 Gbps downstream |
*We do not provide support for connection or explanation of equipment.
Safekeeping of valuables
Please ask at the front desk.
wake-up call
You can set your preferred time via the in-room phone.