Frequently Asked Questions

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All rooms are non-smoking.

No connecting rooms are available. If you are staying with your family or friends, please let us know at the time of reservation so that we can arrange a room as close as possible.

Minimum 1 adult, based on double occupancy.

*Please make reservations for two persons. If you are booking a meal plan, we recommend that you book a room only and pay for the meal at the restaurant.

Yes, you may stay at the hotel with the consent of your parents or guardians (no written consent is required). However, in the event of an emergency (such as illness or other circumstances beyond the control of the guest or the hotel), we may contact the parent or guardian.

We can reserve flowers, balloons, and cakes to decorate your room.
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*We do not offer service for cake or wine that you bring in.

Pets are not allowed to stay in the hotel rooms. Pets are not allowed to enter the hotel grounds, including the parking lot.

If you have forgotten your password, please enter your registered e-mail address on the password reset screen. We will send you your password by e-mail.

password reset

Advance credit card payment is available for reservation on our website, except for some plans. When registering, please select the payment method in the “Enter detailed information” section (the screen before the reservation is completed).

VISA, MASTER, JCB, DINERS, AMEX

Lump-sum payment only. The billing will be based on the check-out date, and the billing name on the statement will be “Tokyo Bay Maihama Hotel First Resort”.
*Terms and conditions apply only when the check-out date is within 90 days of the reservation date.

It is not possible to book travel agency plans directly.

The same room type will usually be prepared for you.
*Please contact us in advance.

Check-in is usually available from 3:00 p.m. However, if your arrival time is after 24:00, please inform us of your arrival time. (Tel. 047-355-1112)

There is no curfew after check-in procedures. Check-out time is 12:00 noon.

Please wait in the lobby until 3:00 p.m. when you can enter your room. However, you may check in your luggage and purchase park tickets from 7:00 a.m. If you wish to check in before your scheduled arrival time, no prior notice is required.

We do not accept waiting list requests.

Cancellations after a reservation has been made will be subject to the following cancellation fees

• From 14 days prior: 10% of room charge
• From 7 days prior: 20% of room charge
• The day before: 50% of the room charge
• On the day of stay: 100% of the room charge
• No-show without notice of cancellation: 100% of room charge

*For groups (15 or more persons), please refer to the Accommodation Terms and Conditions.
*If an accommodation package plan has a separate cancellation policy, that policy will take precedence.
*In the case of online reservations, please cancel by yourself on the Internet.
*Cancellation fee policies differ from those of travel agencies. If you have made a reservation through a travel agency, please contact the respective store.

accommodation clause

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It is shaped like a one-piece dress with a button-fastening front.
*We ask that you wear your clothes in your room.

[Size]
Free for adults (155-180 cm)
For children (100-130 cm)
*Please ask for children’s sizes (130-155 cm).

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For guests staying for consecutive nights, you may enter the room regardless of the normal check-in time (3:00 p.m.). However, during the daytime, a cleaning staff member will be in the room for cleaning (10:00-16:00). If you do not wish the cleaning staff to enter the room, please contact the front desk in advance.

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Please inform us of the date of your stay, room number, your name, and details of any items you have forgotten.

Inquiry

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Yes, we will keep them free of charge at the “Bell Captain’s Desk” on the first floor of the hotel.

The Tokyo Disney Resort Welcome Center in front of Maihama Station (8:00 – 15:00) offers a free baggage delivery service, where you can drop off your baggage before your arrival at the hotel and have it delivered to the hotel. At the same time, check-in procedures and park ticket sales are also available.

Please note that if you bring your luggage to the center after check-out, we will not be able to keep it.

*However, the hotel offers a “Station Delivery Service” (for a fee), in which luggage can be left at the hotel after check-out and picked up at the center (pick-up time: until 20:00 on the same day). (Pick-up time: until 20:00 on the day of check-out)
*Luggage can be left at the hotel outside of business hours.
*Coin lockers are available at Maihama Station and under the elevated railway tracks.

Please send to the following address. We will keep it until your check-in.

Please send to:
〒279-0031
千葉県浦安市舞浜1-6
東京ベイ舞浜ホテル ファーストリゾート ゲストサービス気付
Phone: 047-355-1111

Please fill in the sender’s column
“Full name (furigana) of the person making the reservation” and “Date of stay”.
e.g.) ○○Taro (Marumaru Tarou), planning to stay for ○ nights starting from ○○.

*Please make sure to arrive at the hotel the day before your stay.
*Please refrain from shipping perishable, breakable, or valuable items.
*Return flights are also available.

Breakfast reservations are not accepted.
Lunch and dinner reservations are available.

TEL : 047-355-1181

Children’s meals are available at All Day Dining California. Children’s tableware, chairs, and paper aprons are available. Baby food is not provided (please bring your own). （Please bring your own.)

*Weaning food is available at the First Shop.

Available at Atelier California.

Please contact us in advance.

*Please note that we may not be able to meet your request.
*Foods containing allergens will be prepared at the facility where the food is prepared. Cooking utensils and tableware are not used separately to prevent allergen contamination.

Buffet
A food table will be set up for you to take your own food.
Seated or standing style is available.

On-table Buffet
Dishes are served on platters and are to be shared by each table.
Seated style is available.

Course
This is a format where the hotel staff serves one dish at a time.
Hors d’oeuvre, soup, fish, meat, dessert, etc.

School style
School style with desks and chairs facing the podium (stage). Suitable for lectures, etc.

Theater style
A cinema style with only chairs facing the podium (stage).
It can accommodate a large number of people, but it is difficult to take notes.

Others
include figure “L”, U-shape, enclosure format, island format, etc.

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As for tentative reservations for banquet rooms, we basically accept them for one week free of charge.

Please decide on the plan and tentative number of participants between 2 weeks and 10 days prior to the event. Please contact us by 3:00 p.m. 3 days prior to the date of the event to confirm the number of participants. Please note that any reduction in the number of participants after this date will be subject to a guarantee.

In addition, for various outside arrangements (signage, gifts, etc.), there are many cases in which the handover is two weeks before the event, so please consult us as early as possible if you have outside arrangements.

◆For full cancellation after the decision has been made

1. In case of cancellation at least 31 days prior to the event date from the date of application for the banquet, etc. ⇒ 30% of the estimated amount of the banquet, etc. (excluding tax and service charge)
2. Cancellation 30 days to 8 days prior to the banquet date ⇒ 50% of the estimated amount of the banquet (excluding tax and service charge)
3. Cancellation from 7 days prior to the date of the banquet to 1 day prior to the date of the banquet ⇒ 80% of the estimated amount of the banquet (excluding tax and service charge)
4. In case of cancellation on the day of the banquet, etc. ⇒ The full estimated amount of the banquet, etc. (excluding tax and service charge)

For more information Banquet Regulations (PDF) for more details.

Food, clothing and bedding, housewares, tableware, and Disney-related products are available.
*Because the order is placed externally, the final arrangement for the product will be made two weeks in advance.

For a special after-party plan, we can accommodate a standing buffet for 20 people or more. We will also charge you the plan fee x the number of guests.

We have received similar inquiries, but in such cases, the special plan is not applied and separate room and other charges will be added at the regular rate, so it is very economical to make effective use of the plan.

Due to the deadline for ordering food, please notify us 10 days in advance for the estimated number of guests, and 3 days in advance for the final number of guests if you would like to change the number of guests by 1-2 persons. Any changes made after this date will incur a charge. Please understand this in advance.

Reservations and tentative reservations can be made by phone. Tentative reservations are valid for one week.

No need to pay. Payment is to be made in cash on the day of the event.

Basically, the event will be held in a standing style, but depending on the situation of the venue, chairs can be placed against the wall. We will also provide high sand seats for the bride and groom.

If you do not specify a song, the hotel will provide the music for the entrance, exit, and during the reception. If you bring your own CDs, MDs, cassette tapes, etc., please bring your own MP3 player or iPods with special connection terminals (red and white RCA terminals on the hotel input side), which will be used by you.

Shared changing rooms are available on weekends and holidays. If you would like to use a dedicated room, a fee of 20,000 yen per hour (tax not included) will be charged. (We may decline your request if the venue is fully booked.)

Payment will be made in cash after collecting the membership fee on the day of the event.

Whether the party is lively or not depends on the atmosphere and the organizer! Bingo game (free of charge) and Russian roulette (cream puffs with mustard or wasabi / 200 yen per cream puff, tax not included) *) are also available. (*Additional charge).

We will also be happy to introduce you to companies that produce after-parties, so please feel free to contact us.

We have a variety of equipment available for rent. For equipment rental, a projector, screen, and DVD deck are available for a special fee*. If you wish to project from a computer, please bring your own computer and operate it.

*Screen & projector (including DVD deck) rental: 30,000 yen⇒15,000 yen (tax not included)

Petit gifts are common. For example, we can provide a set of 60 (@23,800 yen <tax not included>), so please feel free to contact us.

*Please understand that this is a made-to-order item, and we need to make arrangements approximately 14 days in advance.

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Reservations are not required.

For your safety, please fold your stroller.

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Yes. It takes about 15 minutes (about 800 meters). From the Tokyo Disneyland® entrance, walk through the parking lot to the exit to the street. From the exit, please take the sidewalk to the left.

walking route

There is no such thing.

From the hotel to the park and Maihama station

It takes about 15 minutes by cab.

Haneda Airport Terminal 1 Station
↓ Tokyo Monorail
Tennozu Isle Station
↓ Tokyo Waterfront Area Rapid Transit Rinkai Line
Shinkiba Station
↓ JR Keiyo and Musashino Lines
Maihama Station
↓ Free Shuttle Bus
Hotel
(Travel time: about 1 hour)

There is a “First Shop” store selling food, daily necessities, souvenirs, etc. There is also a 24-hour convenience store nearby.

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Payment Method

Qualified invoice-compliant receipts can be issued.
Registration No. T9011001037889

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laundromat

Laundry service

Multipurpose restrooms are designed to be spacious enough for wheelchair users and are located on the first and second floors. The hotel has wheelchair-accessible facilities and services, including ” accessible rooms (guest rooms),” multipurpose toilets, and shuttle bus elevators.

Wheelchairs are also available for rent free of charge. (Please contact us in advance as there are a limited number of wheelchairs available.)

Please consult the front desk or bell captain desk. If you need medical attention, we will refer you to the nearest medical facility. Thermometers and cooling agents are available for loan.

There is no such thing.

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Available at “First Shop.”

We can sterilize baby bottles by boiling them for customers who dine at the restaurant.
For guests staying at the hotel, please ask at the front desk.

Restrooms for changing diapers are located on the first and second floors.

For your safety, please fold your stroller.

There is no childcare service in the hotel.

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Check-in in front of Maihama Station

Not available at the hotel.

The Tokyo Disney Resort® Hotel Guest Card certifies that you are a guest of an official hotel.
In the event that Tokyo Disneyland® or Tokyo DisneySea® is restricted, we will distribute tickets to guests at the hotel (or at the Tokyo Disney Resort Welcome Center).
Present this card at the admission counter to purchase tickets and enter the park even when admission is restricted.

Note:
This card will be distributed after the admission is restricted.
Valid only for cards marked on the day of the event.
It cannot be transferred to others.

We have two reception halls on the top floor of the hotel, “Carnival” and “Sunset”, with views of both Tokyo Bay as well as the Tokyo DisneylandⓇ side. We will guide you according to the number of people expected.

List of Wedding Reception Venues

Men’s and women’s changing rooms are available on the 2nd floor of the Annex.

Of course, you are welcome to visit. Compared to Saturdays and Sundays, there are relatively few wedding parties, so you can take your time and enjoy the tour.

Click here to make a reservation for your visit.

Our patissier speaks directly with the customer to determine a design that meets his or her needs.

It is possible. There is no charge for a tentative reservation.

If you have a tentative reservation for a venue and we receive a response within one week from the date of your reservation, there is no problem. If you have not yet reached a conclusion at that time, we will be happy to extend your reservation for another week if you contact us.

We encourage you to make a tentative reservation, as it may take several steps to reach a decision, such as comparing other venues and informing your family members of your decision.

We have a lot of decisions to make before the wedding, such as deciding on costumes, invitations, and sending invitations to guests, etc. One to six months is a relatively comfortable amount of time to prepare. We accept reservations up to 13 months in advance.

We will help you reduce the number of visits by starting meetings earlier than usual and communicating with you by phone or e-mail.

Rental prices (Dressing fee not included)
Morning 38,500 yen – 55,000 yen
Tomesode 27,000 yen – 88,000 yen
Dressing (by appointment only) 9,900 yen – 13,200 yen

We have about 150 wedding and cocktail dresses available. If you include kimono, we have more than 200 dresses.

Available for use.

We have a “Wedding Party Plan” available. This plan is not limited to those who have had their wedding banquet at our hotel. We can also offer a plan for a very intimate reception party, etc. Please feel free to contact us for more information.